- No. 150, Section 1, Chung Hwa. Rd., Wanhua Dist., Taipei City Taiwan, R.O.C
- NT$12,800 ±
G Songshan-Xindian Line Ximen
Worth of value!The hotel is located near Ximen underground MRT and very close of Ximen night market. (Big shopping area in Taipei). it's best location. The variety of breakfast is ok. Apart from that, the room is clean with great service from hotel staff.
Terribly disappointing customer experienceWe are staying in Room 1004 from 3-10 Dec. Its the N times we have been staying in Westgate for the past several years. The initial years of experience was fantastic and thats the reason why we keep returning. But the recent episode of experience could make us re-consider whether we will be returning. On 07 Dec, my dad went down alone for breakfast as per usual, while my mum and me went down later. Despite my dad already telling the staff stationed at the breakfast area (Johnny) our room number (1004), he asked my dad for his hotel room card for verification. Interestingly, Johnny still brought the room card to the reception area to verify the room card as if the hotel room card provided by my dad is fake or stolen? We are seasoned travellers and my dad is just a harmless 70 years old uncle!! If you check our records, our whole family has been staying in Westgate every year for the past several years. My brother and sis-in-law is also staying in Room 1013 this time round. Firstly, the customer experience was very unpleasant and embarrassing as there were other guests around at the breakfast area looking at the commotion. The staff should be counseled to handle the situation better. Secondly, the managers (Miller and a lady) was alerted and he obviously don't know how to handle the situation and keep saying it was a misunderstanding. Also, if you need to verify the hotel room card, why did he not verify the other guests as well and only singled out my dad? Thirdly, the most amazing thing was that my dad did not receive any apology from the staffs. Drinks were offered to us but the guests around us were still staring at us hence none of us drank. Also, my dad was too embarrassed to have breakfast and is even intending to shorten our trip. Its the people that make or break an experience especially in the service industry hence please look into this matter.
On holiday with family in TaipeiWhat we liked about Westgate Hotel - Excellent location, at Ximending - Efficient, polite & helpful front desk staff - Clean hotel room - The Taiwanese food at the breakfast buffet - Wifi to-go device available for rental @ 0.95 Twd a day
Great stayStayed in this hotel for 3D2N. Highly recommend coz it’s close to the MRT station ( just 1 min walk ) and shopping area. Staff are always attentive and friendly. We tried the breakfast which is good but more choices would be great. If the hotel sells stamps to the hotel guest that would be great coz the nearest post office takes about 5 mins walk away from the hotel and it’s a bit hard to find it.
HolidayWestgate Hotel is in a very good location - right at the center of Ximen Pedestrian Shopping Area, and very near the train station so it is is easy to get around. The staff are very accommodating and helpful. The rooms were very clean, and the breakfast was very good. Would highly recommend to other family and friends looking to visit Taiwan.
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